A plain-language care guide
Care notesA reading room

Find a care route

Where a care search starts.

Begin with an assessment of the problem you want help with. Ask about a treatment after that problem has a name.

An in-person visit

Bring your notes to a doctor you can see in a room. Tell the doctor what bothers you, what change you are hoping for and which approaches you have tried so far. Ask how the doctor would compare the options for that problem.

A licensed telehealth visit

Telehealth means a health visit held at a distance, such as over video. Ask how the doctor will assess your concern and how to reach them with a follow-up question.

The US telehealth guidance current as of September 2026 requires a doctor to hold a licence or other lawful permission covering the patient’s location.

State rules and exceptions differ; the rule that applies comes from the relevant state.

The format has to fit the assessment

Medical-board guidance · care process

A screen has limits

When an assessment calls for an in-person exam, the Federation of State Medical Boards says the doctor must arrange necessary tests or refer the patient.

State medical boards make up the federation. Its guidance suggests rules for boards to use. Doctors must follow the rules of the state where they treat you.

Read the medical-board guidance

A medicine source is a separate check

If a medicine is discussed, ask which pharmacy would make or supply it. Ask for the pharmacy’s actual name before relying on a logo or a care service’s brand.

Compounded means made to meet a patient’s particular medicine need.

The FDA, the US agency overseeing medicines, notes that people getting compounded medicines online may not know which business made them.

Keep the first conversation open

Ask about options that do not involve the substance you searched for. Give the doctor room to explain a different plan, or to decline a treatment. An assessment is a place to ask why.